Help Center



Why is my tracking number not updating online?

Where do your products ship from?

How long does shipping take?

Do you offer faster shipping options?

Lost, Stolen, or Undelivered Packages

Orders with Incorrect Address Information

What countries do you ship to?

Will there be duties/taxes on my package?

What are your shipping costs?


Privacy and Customer Information Security

Security and Privacy Statement

Terms of Service


What is your return policy?

How do I return my order?

Sale Items

How do I exchange an item?

Damaged or Incorrect Items

Cancellations/Order Changes

How do I edit or change my order?

How do I cancel my order?

Discount Codes and Price Adjustments

Product Questions

Sale Items

Where is your jewelry made?

Backordered Items

Are your items hypoallergenic and/or nickel free?


What type of payment methods do you accept?

When am I charged for my order?

Sales Tax

What currency is used for pricing on your website?

Contact Information for questions not answered by the FAQ page

How do I contact Ivy Wild customer service for questions not answered on the FAQ page?